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Shipping & Returns

SHIPPING

Currently we ship mainly to Malaysia (both West and East Malaysia). If you are outside Malaysia, we can quote you. Click here if you wish to get quote for shipping outside Malaysia.

The rest of this page describes shipping & delivery within Malaysia.

How much will my order cost to ship?
We have two sets of shipping rates; one for West Malaysia and another for East Malaysia.

West Malaysia
- First 1 kg - RM15
- Thereafter, estimated RM2 per additional kg

East Malaysia
- First 1 kg - RM15
- Thereafter, RM10 per additional kg

For your convenience, our webstore will calculate the shipping & handling cost for you when you check-out.

FREE SHIPPING PROMO
Our current promotion of FREE Shipping (to anywhere within West Malaysia) if your order is above RM150 still applies. Note that this FREE Shipping promo may not be valid during sales promotion and for selected products.

How soon will I receive my order?
This depends on which delivery method you choose.

- Pickup from OTK Cheras
If you are picking up your order from OTK Cheras, we can arrange it on most days; Friday evening would be the best time since that's when we hold our weekly OTK Cheras Meetup. We will get in touch with you as soon as we receive your order to arrange for pickup.

- Ship to you (the best option!)
Subject to clearance of your payment, our usual shipping days are on Monday, Wednesday and Friday. You will receive an automated email as soon as your order is picked and dispatched to our shipper.

Our shipper provides a next-business day delivery timeframe so you should receive your order within a day after we have shipped out. If you are shipping to East Malaysia or smaller towns, it takes a day longer.

If you have not received your order within this time please refer to our FAQ page for further instructions.

What method of shipping will you use?
For Malaysia, we typically use Nationwide though at times we also use PosLaju and Skynet.

RETURN POLICY

Unfortunately we are unable to accept returns if you have changed your mind after ordering the product. If you are not sure if this is a boardgame you will like, we suggest you join one of our free meetups where we are happy to let you testdrive the game. Click here for more information on our next meetup.

However we are happy to exchange any defective products within 1 week of purchase, upon presentation of the returned product and receipt. Products should be returned in their original packaging complete with all components, accessories and documentation (rule book). It is your responsibility to cover postage charges of return and re-send the item(s) to us at OTK Cheras for exchange.

For other frequently asked questions on Shipping & Returns, please refer to our FAQS page.

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